Contact us

Write to support@family-crest.app. A person reads every message and we usually reply within one business day.

To help us answer quickly

• About an order: include your order link (it starts with family-crest.app/order/) or the six-character order reference from your email.
• Lost your files? Tell us the email address you used at checkout and we will send the link again.
• Something wrong with the crest or the files? Say what is wrong. We fix it or refund you in full within 14 days of purchase — see the refund policy.
• Your data: to have your order and email address deleted, write from the address you ordered with.

Who runs this site

Family Crest (family-crest.app) is operated by Tieli Liao, Singapore. Payments are handled by Stripe; the charge appears on your statement as “TL STUDIO* FAMILYCREST”.