Refund Policy

Last updated: November 14, 2026

You see your crest before you pay: previews are free. If something is wrong with the files you bought, write to support@family-crest.app within 14 days and we will fix it or refund you in full.

Before you buy

The preview shows the exact artwork you will receive, with a watermark and at a lower resolution. You can make up to 3 free previews a day and change the name and motto as often as you like.

After you buy

• A spelling mistake or a new motto: change the words on your order page and download again. It is free and needs no email to us.
• Files that don’t open, print badly or never arrived: write to us with your order link. We fix the files, and if we can’t, we refund the $5.99 in full.
• Changed your mind: because the files are delivered at once, we don’t refund a change of mind after download. If you have not downloaded anything yet, write within 14 days and we will refund you.

How refunds are paid

Refunds go back to the card or wallet you paid with, through Stripe. They usually appear within 5–10 business days.

Your legal rights

Nothing here limits the rights you have as a consumer under the law of your country.