Privacy Policy

Last updated: November 14, 2026

The data controller for family-crest.app is Tieli Liao (Singapore). Contact: support@family-crest.app.

What we collect

• Your choices for the crest — style, colours, symbols and the description of your pets. These are sent to our image provider to draw the emblem.
• The family name and motto — stored with your order so we can set the lettering. They are never sent to the image model; the lettering is set by our own software.
• Your email — only when you buy, to send your files and order link. We don’t send marketing emails and we never sell or share your address.
• Payment details — handled by Stripe. We never see or store your card number.
• Technical data — your IP address is used to count free previews (three a day) and to protect the site; standard server logs; and where you came from (referrer and campaign tags), stored with a paid order.

How long we keep it

• Previews that are not bought are deleted after 7 days.
• Paid orders and their files are kept so you can download them again and change the words. Write to us to have an order deleted sooner.
• Preview counters expire after two days.

Who processes data for us

• Cloudflare — hosting, database, file storage and email delivery.
• fal.ai — draws the emblem from your style, colours, symbols and pet description, and enlarges it for print.
• Stripe — payments.
• Google Analytics — anonymous usage statistics (page views and steps in the maker; never names, mottos or email addresses).

What we don’t do

• We don’t sell personal data.
• We don’t show your crest publicly or use it as a sample. Every sample on the site was made for a fictional family.
• We don’t require an account.

Your order page

Your files live on a private page whose address is long and unguessable. Anyone you share that link with can open it and change the words, so share it only with people you trust.

Your rights

You can ask for a copy of your data, a correction or deletion at any time by writing to support@family-crest.app from the address you ordered with. If you are in the EU or UK you may also complain to your data protection authority.

Children

The site is not directed at children under 13, and purchases must be made by an adult.